Debugging

Drop Cowboy's portal contains tools to help you debug your webhooks and API requests

Visit My Account -> API and navigate to the "Logs" tab to see you last 10 API requests along with the webhook data sent back to your server and the http status that your server responded with.

Common Mistakes

• Phone numbers are not formatted as E.164. You must format your phone numbers in E.164 format.

• Not sending your API request in JSON format. The Drop Cowboy API expects to receive JSON requests. If you receive a response other than "queued" from the /rvm endpoint, it’s most likely because you send form-data instead of JSON.

• Errors on your servers when receiving the delivery status webhook. Check the My Account -> API "Logs" tab to view your server's response to the delivery results webhooks. It's common to see http statuses of 500, 400, 401 and 403 depending on the error occurring on your server.

• Expecting a response other than "queued" from the /rvm endpoint. All requests to the /rvm endpoint are queued for processing. You will receive a webhook from Drop Cowboy on the URL you specified in callback_url once the voicemail delivery is complete.

• If you are using audio_url, the URL must point directly to the .mp3 or .wav file. We commonly see URLs that point to a website or to files stored on AWS S3 that are not signed or not made public.