RVM Prerequisites

Prior to sending Ringless Voicemail using the Drop Cowboy API, you must complete several pre-requisite requirements.

⚠️ Important: RVM Compliance & Sending Guidelines

All Ringless Voicemail (RVM) activity through Drop Cowboy must follow federal and state regulations, including the TCPA and Telemarketing Sales Rule (TSR).

Key compliance requirements:

• Obtain explicit consent from all recipients

• Provide a clear opt-out mechanism

• Use only approved number pools and audio recordings

Note: Drop Cowboy's API supports 1-to-1 RVM sends only — bulk or campaign-style submissions are not supported.

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Sending Limits & Delivery Behavior

• Soft limit: 10,000 requests per second

  • Keep concurrent requests under 100 for best performance

• Scaling: If you plan to exceed 1,000 requests/sec, contact your Drop Cowboy account manager or support

• Contact frequency:

  • Default: 3 attempts in 3 days (TCPA)

  • FDCPA-regulated users: up to 7 attempts in 7 days (configurable)

• Delivery timing:

  • Most RVMs deliver within 5 minutes

  • Messages queued outside 8am–9pm local TCPA hours are automatically held until the next valid window

• Call forwarding: Avoid forwarding to toll-free numbers — some carriers block these connections, reducing callback success rates

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Compliance Support

Drop Cowboy provides built-in tools and account-level configuration options to help you:

• Enforce contact attempt limits

• Manage local time compliance

• Track consent and opt-out requests

For advanced configurations or higher send volumes, contact Drop Cowboy Support or your account manager.

Getting Started

• Required: Business/Brand registration

• Conditional: Audio Recording Upload & Approval

• Conditional: Private Phone Number Pools

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Drop Cowboy Compliance

Drop Cowboy emphasizes adherence to key telemarketing regulations, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), and the National Do Not Call Registry. Their platform is designed to help businesses remain compliant while using Ringless Voicemail (RVM) technology.

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Key Compliance Features

1. Opt-In Requirement

• Explicit Consent: Businesses must obtain prior express consent from recipients before sending RVM messages. Consent must be clear and unambiguous.

• Documentation: Maintain detailed records of consent including:

  • Method of consent (online form, text, etc.)

  • Date and time consent was given

  • Content of consent (what the recipient agreed to receive)

• Transparency: Inform recipients about:

  • Message content and frequency

  • Opt-out options

2. Opt-Out Mechanism

• Easy Unsubscribe: Drop Cowboy ensures recipients can easily opt out via voicemail instructions or an online portal.

• Prompt Response: Opt-out requests should be honored immediately to maintain compliance and customer trust.

3. Compliance Tools

• Built-In Features: Tools integrated into the platform assist with TCPA, TSR, and other regulatory compliance.

• Regulatory Support: Designed to help businesses adhere to telemarketing and RVM laws.

4. Carrier Compliance

• Direct Relationships: Drop Cowboy works directly with major carriers to ensure RVM messages are delivered reliably and in compliance.

• Smart Routing Technology: Optimizes delivery paths while meeting carrier requirements.

5. Regulatory Awareness

• Monitoring Changes: Drop Cowboy stays updated on federal and state regulation changes to ensure platform compliance.

• Consultation: Businesses are encouraged to consult with legal experts specializing in telecommunications law.

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⚠️ Legal Considerations

• State Regulations: Some states have stricter rules than the TCPA; explicit written consent or additional disclosures may be required.

• Regular Audits: Businesses should regularly audit RVM practices:

  • Review consent records and opt-out processes

  • Ensure message content is compliant

  • Verify dialing systems follow TCPA rules

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Summary

Drop Cowboy provides tools and infrastructure to run compliant RVM campaigns. By obtaining explicit consent, offering clear opt-out options, using built-in compliance tools, and staying informed about regulations, businesses can safely and effectively leverage RVM technology.