> For the complete documentation index, see [llms.txt](https://drop-cowboy.gitbook.io/drop-cowboy-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://drop-cowboy.gitbook.io/drop-cowboy-docs/getting-started/rvm-prerequisites.md).

# RVM Prerequisites

> ### ⚠️ Important: RVM Compliance & Sending Guidelines
>
> All Ringless Voicemail (RVM) activity through **Drop Cowboy** must follow **federal and state regulations**, including the **TCPA** and **Telemarketing Sales Rule (TSR)**.
>
> **Key compliance requirements:**
>
> * Obtain **explicit consent** from all recipients
> * Provide a **clear opt-out mechanism**
> * Use only **approved number pools** and **audio recordings**
>
> **Note:** Drop Cowboy's API supports **1-to-1 RVM sends only** — bulk or campaign-style submissions are not supported.
>
> ***
>
> ### Sending Limits & Delivery Behavior
>
> * **Soft limit:** 10,000 requests per second
>   * Keep concurrent requests under **100** for best performance
> * **Scaling:** If you plan to exceed **1,000 requests/sec**, contact your Drop Cowboy account manager or support
> * **Contact frequency:**
>   * Default: **3 attempts in 3 days** (TCPA)
>   * FDCPA-regulated users: up to **7 attempts in 7 days** (configurable)
> * **Delivery timing:**
>   * Most RVMs deliver within **5 minutes**
>   * Messages queued outside **8am–9pm local TCPA hours** are automatically held until the next valid window
> * **Call forwarding:** Avoid forwarding to **toll-free numbers** — some carriers block these connections, reducing callback success rates
>
> ***
>
> ### Compliance Support
>
> Drop Cowboy provides built-in tools and account-level configuration options to help you:
>
> * Enforce contact attempt limits
> * Manage local time compliance
> * Track consent and opt-out requests
>
> For advanced configurations or higher send volumes, contact **Drop Cowboy Support** or your **account manager**.

### Getting Started <a href="#getting-started" id="getting-started"></a>

* **Required:** Business/Brand registration
* **Conditional:** Audio Recording Upload & Approval
* **Conditional:** Private Phone Number Pools

***

## Drop Cowboy Compliance

Drop Cowboy emphasizes adherence to key telemarketing regulations, including the **Telephone Consumer Protection Act (TCPA)**, the **Telemarketing Sales Rule (TSR)**, and the **National Do Not Call Registry**. Their platform is designed to help businesses remain compliant while using Ringless Voicemail (RVM) technology.

***

### Key Compliance Features

#### 1. Opt-In Requirement

* **Explicit Consent**: Businesses must obtain **prior express consent** from recipients before sending RVM messages. Consent must be clear and unambiguous.
* **Documentation**: Maintain detailed records of consent including:
  * Method of consent (online form, text, etc.)
  * Date and time consent was given
  * Content of consent (what the recipient agreed to receive)
* **Transparency**: Inform recipients about:
  * Message content and frequency
  * Opt-out options

#### 2. Opt-Out Mechanism

* **Easy Unsubscribe**: Drop Cowboy ensures recipients can easily opt out via voicemail instructions or an online portal.
* **Prompt Response**: Opt-out requests should be honored immediately to maintain compliance and customer trust.

#### 3. Compliance Tools

* **Built-In Features**: Tools integrated into the platform assist with TCPA, TSR, and other regulatory compliance.
* **Regulatory Support**: Designed to help businesses adhere to telemarketing and RVM laws.

#### 4. Carrier Compliance

* **Direct Relationships**: Drop Cowboy works directly with major carriers to ensure RVM messages are delivered reliably and in compliance.
* **Smart Routing Technology**: Optimizes delivery paths while meeting carrier requirements.

#### 5. Regulatory Awareness

* **Monitoring Changes**: Drop Cowboy stays updated on federal and state regulation changes to ensure platform compliance.
* **Consultation**: Businesses are encouraged to consult with legal experts specializing in telecommunications law.

***

### ⚠️ Legal Considerations

* **State Regulations**: Some states have stricter rules than the TCPA; explicit written consent or additional disclosures may be required.
* **Regular Audits**: Businesses should regularly audit RVM practices:
  * Review consent records and opt-out processes
  * Ensure message content is compliant
  * Verify dialing systems follow TCPA rules

***

### Summary

Drop Cowboy provides tools and infrastructure to run **compliant RVM campaigns**. By obtaining explicit consent, offering clear opt-out options, using built-in compliance tools, and staying informed about regulations, businesses can safely and effectively leverage RVM technology.


---

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